Privacy policy
Privacy policy
With this data protection declaration, we would like to inform you about the type, scope and purpose of the processing of personal data (hereinafter also referred to as "data"). Personal data are all data that have a personal reference to you, e.g. name, address, e-mail address or your user behavior. The data protection declaration applies to all data processing operations carried out by us, both within the scope of our core activities and for the online media provided by us.
Who is responsible for data processing
Responsible for data processing is:
Refugees Online e.V.
Volker Werbus
Almersweg 10
82205 Gilching
Germany
Phone: 08105 3998961
Mail: vouchershop@refugees-online.de
Internet: www.buy-your-wifi-voucher.dd
Processing of your data within the scope of the core activities of our organization
If you are a member of our organization or support us, have a business relationship with us or are interested in our activities, the type, scope and purpose of the processing of your data depends on the existing membership, contractual or pre-contractual relationship between us. The data processed by us includes all data that we require for the administration or processing of the membership or business relationship existing with you or in order to process your inquiry or your support service.
The processing of your data is limited to those data that are necessary and appropriate for the aforementioned purposes. We will inform you which data this is before or in the course of data collection.
Your data will only be passed on to third parties if this is necessary for the purposes within the scope of our organization for the processing of financial accounting as well as compliance with legal obligations. Insofar as we use third-party providers to provide our services, the terms and conditions and privacy notices of the respective third-party providers apply.
Data Concerned:
- Inventory data (e.g. names, addresses)
- Payment data (e.g. bank details, invoices)
- Contact data (e.g. e-mail address, telephone number, postal address)
- Contract data (e.g. subject matter of contract, duration of contract)
Affected persons: Interested parties, members, business and contractual partners.
Purpose of processing: administrations members and support services, handling of contractual relations, communication as well as answering contact requests, office and organization procedures.
Legal basis: contract performance and pre-contractual inquiries, Art. 6 para. 1 lit. b GDPR, legal obligation, Art. 6 para. 1 lit. c DSGVO, legitimate interest, Art. 6 para. 1 lit. f GDPR.
Processing of your data within the scope of the core activities of our company
If you are our customer or business partner or are interested in our services, the type, scope and purpose of the processing of your data depends on the contractual or pre-contractual relationship existing between us. In this sense, the data processed by us includes all those data that are or were provided by you for the purpose of making use of the contractual or pre-contractual services and that are required to process your inquiry or the contract concluded between us. Unless otherwise stated in the further notes to this data protection declaration, the processing of your data and its transfer to third parties is limited to those data that are necessary and expedient to answer your inquiries and/or to fulfill the contract concluded between you and us, to protect our rights and to fulfill legal obligations. We will inform you which data is required for this before or in the course of data collection. Insofar as we use third-party providers to provide our services, the data protection notices of the respective third-party providers apply.
Data concerned:
- Inventory data (e.g. names, addresses)
- Payment data (e.g. bank details, invoices)
- Contact data (e.g. e-mail address, telephone number, postal address)
- Contract data (e.g. subject matter of contract, duration of contract)
Affected persons: Interested parties, business and contractual partners
Purpose of processing: processing of contractual services, communication as well as answering contact inquiries, office and organizational procedures
Legal basis: contract performance and pre-contractual inquiries, Art. 6 para. 1 lit. b GDPR, legal obligation, Art. 6 para. 1 lit. c GDPR, legitimate interest, Art. 6 para. 1 lit. f GDPR.
Your rights under the GDPR
According to the GDPR, you are entitled to the rights listed below, which you can exercise at any time by contacting the controller named in section 1. of this Privacy Policy:
- Right to information: you have the right to request information from us about whether and what data we process from you.
- Right to rectification: you have the right to request the rectification of incorrect or completion of incomplete data.
- Right to erasure: You have the right to request the erasure of your data.
- Right to restriction: in certain cases, you have the right to request that we only process your data in a restricted manner.
- Right to data portability: You have the right to request that we transfer your data to you or another responsible party in a structured, common and machine-readable format.
- Right to complain: You have the right to complain to a supervisory authority. The supervisory authority of your usual place of residence, your workplace or our company headquarters is responsible.
Right of revocation
You have the right to revoke your consent to data processing at any time.
Right of objection
You have the right to object at any time to the processing of your data, which we base on our legitimate interest according to Art. 6 (1) lit. f GDPR. If you make use of your right to object, we ask you to explain the reasons. We will then no longer process your personal data unless we can prove to you that compelling reasons worthy of protection for the data processing outweigh your interests and rights.
Irrespective of the above, you have the right at any time to object to the processing of your personal data for purposes of advertising and data analysis.
Please address your objection to the contact address of the data controller given above.
When do we delete your data?
We delete your data when we no longer need it or when you instruct us to do so. This means that - unless otherwise stated in the individual data protection notices of this data protection declaration - we delete your data,
- if the purpose of the data processing has ceased to exist and thus the respective legal basis stated in the individual data protection notices no longer exists, e.g.
- after termination of the contractual or membership relationship existing between us (Art. 6 para. 1 lit. a GDPR) or
- after our legitimate interest in the further processing or storage of your data ceases to exist (Art. 6 para. 1 lit. f GDPR),
- If you exercise your right of withdrawal and no other legal basis for processing within the meaning of Art. 6 (1) lit. b-f GDPRapplies,
- if you exercise your right to object and there are no compelling legitimate grounds for deletion.
If, however, we still need to retain (certain parts of) your data for other purposes, for example because tax retention periods (generally 6 years for business correspondence or 10 years for accounting records) or the assertion, exercise or defense of legal claims arising from contractual relationships (up to four years) make this necessary, or if the data is needed to protect the rights of another natural person or legal entity, we will delete (that part of) your data only after these periods have expired. However, until the expiration of these periods, we limit the processing of this data to these purposes (fulfillment of retention obligations).
Cookies
Our website uses cookies. Cookies are small text files, consisting of a series of numbers and letters, which are filed and stored on the terminal device you use. Cookies are primarily used to exchange information between the end device you are using and our website. This includes, among other things, the language settings on a website, the login status or where a video was watched.
Two types of cookies are used when you visit our websites:
- Temporary cookies (session cookies): these store a so-called session ID, which can be used to assign various requests from your browser to the joint session. Session cookies are deleted when you log out or close your browser.
- Permanent cookies: Permanent cookies remain stored even after you close your browser. This allows our website to recognize your computer again when you return to our website. For example, information on language settings or log-in information is stored in these cookies. In addition, these cookies can be used to document and store your surfing behavior. This data can be used for statistical, marketing and personalization purposes.
In addition to the above classification, cookies can also be distinguished in terms of their purpose:
- Necessary cookies: these are cookies that are absolutely necessary for the operation of our website, to store logins or shopping carts for the duration of your session, or cookies that are set for security reasons.
- Statistics, marketing and personalization cookies: these are cookies that are used for analysis purposes or reach measurement. In particular, information on search terms entered or the frequency of page views may be stored via such "tracking" cookies. In addition, the surfing behavior of an individual user (e.g. viewing of certain content, use of functions, etc.) can also be stored in a user profile. Such profiles are used to display content to users that matches their potential interests. Insofar as we use services through which cookies are stored on your terminal device for statistical, marketing and personalization purposes, we will inform you about this separately in the following sections of our data protection declaration or in the context of obtaining your consent.
Data concerned:
- Usage data (e.g. access times, web pages clicked on)
- Communication data (e.g. information about the device used, IP address).
Data subjects: Users of our online offers
Processing purpose: Playing out our internet pages, ensuring the operation of our internet pages, improving our internet offer, communication and marketig.
Legal basis: Legitimate interest, Art. 6 para. 1 lit. f GDPR.
Unless we obtain consent from you to set the cookies, we base the processing of your data on our legitimate interest in improving the quality and user-friendliness of our internet presence, in particular the content and functions. You have via the security settings of your browser to object to the use of cookies set by us in the context of our legitimate interest. There you have the option of specifying whether you do not accept cookies from the outset or only on request, or whether you specify that cookies are deleted each time you close your browser. If cookies are deactivated for our website, it may no longer be possible to use all functions of the website to their full extent.
Web hosting
In order to maintain our Internet pages, we make use of a provider on whose server our Internet pages are stored and made available for retrieval on the Internet (hosting). In this context, the provider may process all the data transmitted via the browser you use that is generated when you use our Internet pages. This includes, in particular, your IP address, which the provider needs to deliver our online offer to the browser you use, as well as all entries you make on our website. In addition, the provider used by us may record
- the date and time of access to our website
- time zone difference to Greenwich Mean Time (GMT)
- access status (HTTP status)
- the amount of data transferred
- the Internet service provider of the accessing system
- the type of browser you are using and its version
- the operating system you are using
- the website from which you may have accessed our website
- the pages or sub-pages that you visit on our website.
collect. The aforementioned data is stored as log files on the servers of our provider. This is necessary to ensure the stability and security of the operation of our website.
Data concerned:
- content data (e.g. posts, photos, videos).
- usage data (e.g. access times, web pages clicked on)
- Communication data (e.g. information about the device used, IP address).
Data subjects: Users of our Internet presence
Purpose of processing: Playing out our Internet pages, ensuring the operation of our Internet pages
Legal basis: Legitimate interest, Art. 6 para. 1 lit. f GDPR
Contact
Insofar as you contact us via e-mail, social media, telephone, fax, mail, our contact form or otherwise and in doing so provide us with personal data such as your name, telephone number or e-mail address, or provide us with further information about yourself or your request, we process this data to respond to your inquiry within the scope of the pre-contractual or contractual relationship existing between us.
Data concerned:
- Inventory data (e.g. names, addresses)
- contact data (e.g. e-mail address, telephone number, postal address)
- Content data (texts, photos, videos)
- Contract data (e.g., subject matter of the contract, duration of the contract).
Affected persons: Interested parties, customers, business and contractual partners
Purpose of processing: communication as well as answering contact requests, office and organization procedures'
Legal basis: contract performance and pre-contractual inquiries, Art. 6 para. 1 lit. b GDPR, legitimate interest, Art. 6 para. 1 lit. f GDPR.
Registration, login and user account
You have the option to register on our online medium in order to create a user account there. For this purpose, it is necessary to provide personal data, which can be found in the input mask. The data requested there includes, in particular, your name, your e-mail address, a user name, if applicable, and the password. This data is stored and processed by us in order to set up a user account for you and to enable (repeated) registration. The data can be changed or deleted by you at any time. The data will not be disclosed to third parties unless this serves the technical and organizational processing of the existing user contract between us. To protect you and us from abusive registrations, we store the IP address assigned to you at the time of registration, as well as the date and time of registration.
Data concerned:
- Inventory data (e.g. names, addresses)
- Contact data (e.g. e-mail address, telephone number, postal address)
- Contract data (e.g. subject matter of contract, duration of contract)
- Payment data (e.g. bank details, invoices)
- Content data (e.g. posts, photos, videos)
- Usage data (e.g. access times, web pages clicked on)
- Communication data (e.g. information about the device used, IP address)
Purpose of processing: processing of contractual services, communication as well as answering contact requests, security measures.
Legal basis: contract performance and pre-contractual inquiries, Art. 6 para. 1 lit. b GDPR, legal obligation, Art. 6 para. 1 lit. c GDPR, legitimate interest, Art. 6 para. 1 lit. f GDPR.
Deletion: Please refer to the point: "When do we delete your data?". In addition, we would like to draw your attention to the fact that we will delete the data collected during registration and the content data stored in the account as soon as you delete your account, subject to any statutory retention obligations to the contrary. We therefore ask you, if you want or need to access the content data stored in your account even after the deletion of your account, to save them in another way before deleting the account.
Processing of your data when placing an order in our online store
If you place orders via our online store, we process the information you provide during the ordering process in order to process your order. This includes in particular your name as well as your address and electronic contact data, information for the processing of the payment process and the details of your specific order. We will inform you in detail which data we require during the ordering process.
If you place an order via our website, we first collect the following data:
- Salutation, first name, last name,
- a valid e-mail address,
- address
The collection of this data is done,
- to be able to identify you as our customer
- to be able to process, fulfill and handle your order;
- to correspond with you;
- for invoicing purposes;
- to process any liability claims that may exist, as well as to assert any claims against you;
- to ensure the technical administration of our website;
- to manage our customer data.
As part of the ordering process, consent is obtained from you for the processing of this data.
If it is necessary for the fulfillment of the contract concluded between us, for the protection of your vital interests or due to legal provisions, we will transfer your data to third parties, such as the logistics company commissioned with the delivery, to payment service providers for the purpose of payment processing as well as to our tax advisor, in compliance with your rights. Insofar as we use third-party providers to provide our services, the data protection notices of the respective third-party providers apply.
User accounts: When registering to use our personalized services, some personal data is collected, such as name, address, contact and communication data such as telephone number and e-mail address. If you are registered with us, you can access content and services that we offer only to registered users. Registered users also have the option, if necessary, to change or delete the data provided during registration at any time. Of course, we will also provide you with information about the personal data we have stored about you at any time. We will also be happy to correct or delete this data at your request, provided that there are no legal obligations to retain data. To contact us in this context, please use the contact details provided at the end of this data protection declaration.
Data concerned:
- Inventory data (e.g. names, addresses)
- Payment data (e.g. bank details, invoices)
- Contact data (e.g. e-mail address, telephone number, postal address)
- Contract data (e.g. subject matter of contract, duration of contract)
- Usage data (e.g. access times, web pages clicked on)
- Communication data (e.g. information about the device used, IP address).
Data subjects: Customers, interested parties, business and contractual partners
Purpose of processing: processing of orders, communication and, if applicable, marketing as well as answering inquiries, data security, office and organizational procedures
Legal basis: contract performance and pre-contractual inquiries, Art. 6 para. 1 lit. b GDPR, legal obligation, Art. 6 para. 1 lit. c GDPR, legitimate interest, Art. 6 para. 1 lit. f GDPR.
Newsletter
On the basis of your expressly given consent, we will send you our newsletter or comparable information regularly by e-mail to your specified e-mail address.
To receive the newsletter, it is sufficient to provide your e-mail address. When registering to receive our newsletter, the data you provide will be used exclusively for this purpose. Subscribers may also be informed by e-mail about circumstances relevant to the service or registration (for example, changes to the newsletter offer or technical circumstances).
For an effective registration we need a valid e-mail address. In order to verify that a registration is actually made by the owner of an e-mail address, we use the "double-opt-in" procedure. For this purpose, we log the order of the newsletter, the sending of a confirmation e-mail and the receipt of the response requested herewith. No further data is collected. The data is used exclusively for sending the newsletter and is not passed on to third parties.
You can revoke your consent to the storage of your personal data and its use for the newsletter dispatch at any time. You will find a corresponding link in each newsletter. In addition, you can unsubscribe at any time directly on this website or inform us of your wish to do so using the contact option provided at the end of this privacy policy.
Payment service provider
In accordance with our legal obligations or because of our legitimate interests in efficient, secure and customer-oriented payment processing, persons who have concluded a contract or other legal relationship with us may use banks and credit institutions as well as other payment service providers for payment. The payment service providers offered by us process inventory data in this context, including name, address or bank data such as account/credit card number, passwords, TANs, verification numbers as well as information on the concluded contract and information on the recipient of the payment.
The data collected in this context is necessary to enable the payment service provider to process the payment. Only the payment service provider commissioned by us collects and processes this personal information. At no time do we receive information about your account or credit card details. We are informed by our payment service provider whether our customer's payment has been received or not. It is possible that our payment service providers forward the data of our customers to credit information files in order to be able to check the identity as well as the creditworthiness of the payer. In this respect, we refer to the privacy policy and general terms and conditions (GTC) of our payment service providers.
The terms and conditions and privacy policy of the respective payment service provider apply. You will find this information on the website of the service provider concerned or in the transaction application. For further information and for the assertion of your rights regarding revocation and information, we refer in this respect to the provisions of the respective service provider.
Data concerned:
- Inventory data (e.g. name, address),
- Usage data (e.g. Internet pages visited, interest in certain topics, times of access),
- Payment data (e.g. bank details, invoices, payment history),
- Business transaction data (e.g. term, customer category, subject of contract),
- Communication and metadata (e.g. IP address, device or computer system information).
Purpose of processing: Effective, secure and customer-oriented payment offers (service) as well as processing of payments according to contractual agreement
Legal basis: contract performance and fulfillment of pre-contractual requests, Art. 6 para. 1 lit. b GDPR, legitimate interests, Art. 6 para. 1 lit. f GDPR.
Revocation options: You may revoke your consent to the use of personal data at any time vis-à-vis the respective payment service provider. Despite revocation, the payment service provider may still be entitled to process, use and transmit the personal data that is absolutely necessary for the contractual processing of payments. With regard to the storage and timely deletion of personal data, we refer to the respective data protection provisions of the payment service provider.
We use the following payment service providers:
Paysafecard
Service Provider: Paysafe Holdings UK Limited, 27-25 Canada Square, 27th Floor, London, E14 5LQ, United Kingdom.
Website: https://www.paysafe.de
Privacy policy: https://www.paysafecard.com/de-de/datenschutz/
PayPal
Service provider: PayPal (Europe) S.à.r.l. et Cie., S.C.A., 22-24 Boulevard Royal, 2449 Luxembourg
Website: https://www.paypal.com/de/webapps/mpp/home
Privacy policy: https://www.paypal.com/de/webapps/mpp/ua/privacy-full#
Web analysis and statistics
In order to record and statistically evaluate the flow of visitors to our website, we use web analysis services. Such services record, among other things, data about the website from which you have accessed our website (so-called referrers), which pages of our website you have accessed, how long you have visited our pages and which interactions you have carried out there. In addition, data on the browser you use, computer system and type of device are collected. In addition, demographic information such as age or gender can be collected as pseudonymous values via such a service. If you have consented to the collection of your location data, this may also be processed, depending on the provider.
In order to collect and store this data, the web analysis service we use sets a cookie on the end device you use, which also collects the IP address assigned to you. However, this is shortened via a so-called IP masking procedure, so that the IP address can no longer be assigned to your visit to our website. In addition, no clear data such as names or e-mail addresses are stored. Neither we nor the service we use know the identity of visitors to our website.
We would like to point out that, depending on the country of domicile of the service provider mentioned below, the data collected via the service may be transmitted and processed outside the area of the European Union. In this case, there is a risk that the level of data protection prescribed by the GDPR may not be complied with and that the enforcement of your rights may not be possible or may be difficult.
Data concerned:
- usage data (e.g. access times, web pages clicked on).
- Communication
- data (for example, information about the device used, IP address).
Data subjects: Users of our online offers
purpose of processing: Measuring reach, monitoring the success of campaigns, remarketing, and interest- and behavior-based marketing
Legal basis: If we have asked you for your consent before using the respective service, this is the legal basis, Art. 6 (1) lit. a GDPR. In addition, we use the respective service on the basis of our legitimate interest to analyze the flow of visitors to our website in order to be able to continuously improve the functions, offers and the user experience, Art. 6 para. 1 lit. f GDPR.
We use the following web analytics services:
Google Analytics
This website uses Google Analytics, a web analytics service provided by Google, Inc. (hereinafter: Google). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. However, due to the activation of IP anonymization on these web pages, your IP address will be truncated beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other data from Google.
The purposes of data processing are to evaluate the use of the website and to compile reports on website activities. Based on the use of the website and the Internet, other related services shall then be provided. The processing is based on the legitimate interest of the website operator.
You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plugin available at the following link: Browser Add On to disable Google Analytics.
Service provider: Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
Headquarters within the EU: Google Dublin, Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland
Website: https://marketingplatform.google.com/intl/de/about/analytics/
Privacy policy: https://policies.google.com/privacy?hl=de
Opt-out option: If you do not want your data to be used by Google Analytics, you can set a so-called opt-out plugin, which will prevent data from being collected from you on our website in the future. You can obtain this plugin here: https://tools.google.com/dlpage/gaoptout?hl=de
Matomo Analytics (with cookies).
This website uses Matomo (formerly Piwik), an open source software for statistical analysis of visitor traffic. Matomo uses so-called cookies, which are text files placed on your computer, to help the website analyze how users use the site.
The information generated by the cookie about your use of the website is stored on a server in Germany.
The IP address is anonymized immediately after processing and before it is stored. You have the option to prevent the installation of cookies by changing the settings of your browser software. We would like to point out that if you change this setting, not all functions of this website may be available.
You can decide whether a unique web analysis cookie may be stored in your browser to enable the website operator to collect and analyze various statistical data.
Service provider: InnoCraft Ltd. 150 Willis St, 6011 Wellington, New Zealand
Website: https://matomo.org/
Privacy policy: https://matomo.org/privacy/
When using Matomo, the data collected via the analysis tool is not transmitted to the service provider, but rather remains on our server.
Our online presence on social networks
We operate online presences within the social networks listed below. If you visit one of these presences, the data listed in more detail below will be collected and processed by the respective provider. As a rule, this data is collected for advertising and market research purposes and usage profiles are created with it. In the usage profiles, data can be stored regardless of the device you use. This is particularly the case if you are a member of the respective platform and logged in to it. The usage profiles can be used by the providers to play interest-based advertising to you. You have a right of revocation against the creation of user profiles. To exercise this right, you must contact the respective provider.
If you have an account with one of the providers listed below and are logged in there when you visit our website, the respective provider may collect data about your usage behavior on our website. To prevent such a linkage of your data, you can log out of the provider's service before visiting our site.
For what purpose and to what extent data is collected by the provider, you can see the respective, in the following communicated, privacy statements of the providers.
We would like to point out that, depending on the country of domicile of the provider named below, the data collected via its platform may be transmitted and processed outside the area of the European Union. In this case, there is a risk that the level of data protection prescribed by the GDPR may not be complied with and that the enforcement of your rights may not be possible or may be difficult.
Data concerned:
- Inventory data and contact data (e.g. name, address, telephone number, e-mail address).
- Content data (e.g. posts, photos, videos)
- Usage data (e.g. access times, web pages clicked on)
- Communication data (e.g. information about the device used, IP address).
communication and marketing, tracking and analysis of user behavior.
Legal basis: consent, Art. 6 para. 1 lit. a GDPR, legitimate interests Art. 6 para. 1 lit. f GDPR.
Objection options: For the respective objection options (opt-out), we refer to the information of the providers linked below.
We maintain online presences on the following social networks:
Service provider: Facebook Inc, 1 Hacker Way, Menlo Park, CA 94025, USA.
Headquarters in the EU: Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland
Website: https://www.facebook.com/
Privacy policy: https://www.facebook.com/about/privacy/
Privacy policy for Facebook pages: https://www.facebook.com/legal/terms/information_about_page_insights_data
Security measures
We also take state-of-the-art technical and organizational security measures to comply with the provisions of data protection laws and to protect your data against accidental or intentional manipulation, partial or complete loss, destruction or against unauthorized third-party access.
Links to third party websites
The links published on our website are researched and compiled by us with the greatest possible care. However, we have no influence on the current and future design and content of the linked sites. We are not responsible for the content of the linked pages and expressly do not adopt the content of these pages as our own. For illegal, incorrect or incomplete contents as well as for damage, which develops from the use or non-use of the information, alone the offerer of the Web Site, to which one referred, is responsible. The liability of the person who merely refers to the publication by a link is excluded. We are only responsible for external references if we have positive knowledge of them, i.e. also of possible illegal or punishable content, and if it is technically possible and reasonable for us to prevent their use.
Actuality and change of this privacy policy
This privacy policy is currently valid and has the status January 2021. Due to changes in legal or regulatory requirements, it may become necessary to adapt this privacy policy.
For questions
If you have any questions about privacy, please email us at vouchershop@refugees-online.de or use the contact information above.